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FAQ - Placing Orders
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How long does it take for an AsukaBook order?
Can I upload the book layout through the Internet?
How long does it take to upload a file through the Internet?
What if my Internet connection is very slow?
What do I do if my upload gets interrupted?
Can I order an AsukaBook by sending single digital images or film to you?
How many Books can I order at one time?
Can I order an unlimited amount of files per order?
What forms of payment do you accept?
How long does an order take to process before it is in production?
Does AsukaBook review my files?
Can I make changes after placing orders?
Can I cancel my order at any time?
Can I order an extra book jacket, case, or presentation box for my book?
Can you provide a discount on additional copies of previously submitted files?
Why can’t I apply a studio sample discount to a reprint order?
Why can’t I place an order for a new book combined with a reprint?
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How long does it take for an AsukaBook order?
Orders for AsukaBook products are usually processed within 2 business days. Once an AsukaBook book order has been approved, your order will be shipped in approximately 3 weeks. (This timeframe may vary based on your shipping location.)
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Can I upload the book layout through the Internet?
Yes,
online orders
are recommended, AsukaBook Asia Online Order system will be released after a while. However, you also have the option to place a Mail Order by sending us
CD or DVD along with applicable completed forms. You can upload up PDFs at
through FTP too. The upload time will vary.
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How long does it take to upload a file through FTP site?
The upload time will vary depending on your Internet connection speed,
the size of your files, and possibly simultaneous heavy order volume. Uploading
can take anywhere from a few minutes up to a few or more hours.
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What if my Internet connection is very slow?
If your Internet connection is slow, the upload process will take several
hours to complete. You can also submit your order via a
Mail Order
by burning your PDF(s) on to a CD or DVD and send through the mail along with appropriate
completed forms.
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What do I do if my upload gets interrupted?
Always make sure that sleep mode is disabled in your computer settings
before uploading. If you
are still unsuccessful completing the upload for your order, please
contact
us with the difficulties (i.e. any errors, details, and screenshots, along with
your computer operating system and browser) you have received so that we may assist
you in completing this order. Hence, you should
not be charged unknowingly.
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Can I order an AsukaBook by sending single digital images or film to you?
Currently, we only accept completely designed files for orders.
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How many Books can I order at one time?
You can order just one copy or thousands from the same file. To request
a price quote for a large order, please contact AsukaBook Customer Care .
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Can I order an unlimited amount of files per order?
No, you can only upload files to FTP without limitation, and you may select
an unlimited quantity of books per file.
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What forms of payment do you accept?
We accept VISA or MasterCard. Payment must be processed AFTER an order
is uploaded and completed.
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How long does an order take to process before it is in production?
Orders are usually reviewed and processed within 48 hours. If concerns
are found during review of your order, you will be contacted at that time.
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Does AsukaBook review my files?
All AsukaBook orders are reviewed for concerns. If any concerns are found
in an order, an AsukaBook representative will contact you with the option to resubmit
a new file, printed “as-is”, or place a new order. We review every order before
it is sent to production for any noticeable layout concerns, but we do not check
for spelling errors or design and color choices. Before placing your AsukaBook order
you must agree that you have reviewed your file(s) and they are ready for print.
By doing so you take full responsibility for the layout and content.
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Can I make changes after placing orders?
Carefully review all of the pages before submitting your order. If you
do find changes that need to be made, please
contact
us immediately so that your order is not sent to production with errors and we can
send you a resubmission links so that you can make changes. Once your files have
been reviewed and forwarded to the production center, they cannot be changed and
production of your book cannot be stopped. (Orders are usually reviewed and processed
in 48 hours or less, so it is very important to review your order before placing
it to ensure there are no further corrections that must be made.)
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Can I cancel my order at any time?
No, once your order has been processed (orders are usually reviewed and
processed within 48 hours or less), it cannot be canceled.
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Can I order an extra book jacket, case, or presentation box for my book?
Yes, you may order duplicate copies of these items. Designed book jackets
or presentation boxes must be ordered within 90 days of the original book order.
Additional frosted cases or EX cases can be ordered at any time. For more information
or to purchase additional products, please contact AsukaBook
Customer Care
or log in to your AsukaBook home page to view pricing.
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Can you provide a discount on additional copies of previously submitted files?
Yes, you may order reprint books at a discounted price. Your order file(s)
will be stored for a period of 90 days from the date the order was placed. You may
order reprints at any time during this 90-day period at a discounted price. After
90 days, you will need to place a new order for desired products at full retail
price less applicable promotional discounts.To place reprint order, please contact us for more information.
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Why can’t I apply a studio sample discount to a reprint order?
You are unable to apply a studio sample discount for a reprint order because
reprint orders are already offered at a reduced price. If you would like a studio
sample of an already printed book, you must place the studio sample as a new order
and be sure to apply the promotional discount.
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Why can’t I place an order for a new book combined with a reprint?
Reprint orders have already been processed when the original order was
placed so they are sent immediately to production, as new book orders must still
be reviewed and processed. New book orders and reprint orders cannot be shipped
together, as the turnaround for a reprint order considerably quicker. AsukaBook
shipping facility does not have the storage capacity to hold numerous book orders
that are awaiting other orders so that they may be shipped together. A fundamental
goal of AsukaBook is to deliver products to customers as soon as possible.
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